Privacy Policy

Last updated: June 26, 2026

This Privacy Policy explains how Saucon Valley Cleaning Company ("we," "us," or "our") collects, uses, and protects information about you when you contact us, request a quote, or use our website at sauconvalleycleaningcompany.com (the "Site"). It also covers information you submit through our lead forms on Facebook and Instagram.

1. Information We Collect

We collect information you give us directly when you request a quote or book a cleaning, including:

• Contact details: your name, email address, and phone number.
• Service details: your city or ZIP code, home size, the type of cleaning you want, and your preferred frequency or timing.
• Anything else you share in a message, form note, call, or text.

We may also collect limited technical information automatically when you visit the Site, such as your device type, browser, and pages viewed, through cookies and similar tools (see Section 8).

2. How We Collect It

• Lead forms on Facebook and Instagram (Meta): When you submit a "Get a Quote" form inside Facebook or Instagram, Meta passes your responses to us. Some fields may be pre-filled from your Meta account.
• Our website: contact and booking forms.
• Phone, text, and email when you reach out to us directly.

3. How We Use Your Information

• To prepare and send you a quote.
• To schedule, confirm, and provide cleaning services.
• To contact you about your request by phone, text, or email, including follow-ups.
• To respond to questions and provide customer support.
• To send occasional updates or offers, which you can opt out of at any time.
• To keep records, prevent fraud, and meet legal obligations.

4. Text Message (SMS) Communications

5. How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that help us operate, such as our online booking system (BookingKoala), payment processor, email or text-messaging provider, and CRM. They may only use your information to provide services to us.
• Meta Platforms (Facebook and Instagram), when you submit a lead form there. Meta's own handling of your data is governed by Meta's privacy policy.
• Legal and safety reasons, if required by law or to protect our rights, customers, or staff.

6. Lead Forms and Meta

Our ads on Facebook and Instagram may use Meta's lead form feature. Information you submit through those forms is collected by Meta and then provided to us so we can follow up with your quote. This Privacy Policy applies to how we use that information. Meta's collection and use of your information is governed by Meta's own policies, which you can review on their platforms.

7. Data Retention

We keep your information only as long as needed to provide quotes and services, maintain records, and meet legal requirements. Leads collected through Meta lead forms are available to us from Meta for a limited window, after which we store needed details in our own systems. You may ask us to delete your information (see Section 9).

8. Cookies and Analytics

Our Site uses cookies and analytics and advertising tools, including Google Tag Manager, Google Analytics, and the Meta pixel, to understand how visitors use the Site and to measure our advertising. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the Site work.

9. Your Choices and Rights

• Opt out of texts: reply STOP to any message.
• Opt out of marketing email: use the unsubscribe link or contact us.
• Access or delete your information: contact us using the details below and we will respond as required by applicable law.

Depending on where you live, you may have additional rights to access, correct, or delete your personal information, or to opt out of certain uses. Contact us to exercise any of these rights.

10. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be posted on this page.

12. Contact Us